Emergency Server Recovery at Major E-Commerce Platform

The Challenge

One of Turkey’s largest e-commerce platforms experienced a critical server failure during their busiest shopping period. Their main database server became unresponsive, threatening to halt all online transactions.

Our Response

Within 15 minutes of receiving the call, our field engineer was dispatched to their Istanbul datacenter. Working closely with their remote IT team, we:

• Performed emergency diagnostics on-site
• Executed a controlled server reboot
• Verified hardware integrity
• Restored database connections
• Monitored system stability

The Result

Total downtime: 47 minutes

The platform was back online before significant revenue loss occurred. Our rapid response and professional handling prevented what could have been a multi-million dollar incident.

“SmartHands Turkey saved our Black Friday. Their engineer was professional, fast, and knew exactly what to do.” — CTO, Client Company

Key Takeaways

• Response time matters: Our 15-minute dispatch was crucial
• Remote collaboration works: Seamless coordination with client’s IT team
• 24/7 availability is essential: This incident occurred at 11 PM on a Friday